Privacy Policy

Black Rooster Construction Limited is a building company working across Suffolk, the Suffolk and Norfolk border and London. We are registered in England and Wales, company number 10905430, and our registered office is Framlingham Technology Centre, Station Road, Framlingham, Woodbridge, Suffolk, IP13 9EZ.

We are the data controller for the information described in this policy. That means we decide why it is used and how it is looked after.

Contacting us about your information
Telephone: 01728 726634
Email: [business email address to be added]
Post: Framlingham Technology Centre, Station Road, Framlingham, Suffolk IP13 9EZ

What you send us. The enquiry form on the contact page asks for your name, email address, telephone number, the postcode where the work would be, the service you are interested in and a description of the work. We ask for a phone number so we can call you back and for the postcode so we can check we cover the area, but the form will still be sent without them. Your name, email address and message are needed for us to reply.

If you phone us, message us on WhatsApp or speak to us on site, we may keep the contact details and notes needed to answer your enquiry or carry out work.

What is collected automatically. As with any website, the systems that deliver these pages receive your IP address and basic technical information about your browser so the pages can be shown to you and kept secure.

Measurement. If you accept measurement in the cookie banner, we record which pages were viewed and how long a visit lasted, and that an enquiry form was submitted (without the details you typed). This is session-level information and is not linked to your name or your enquiry. If you decline, none of it is collected. Details are on our Cookie Policy.

To answer your enquiry. We use your name, contact details and description of the work to reply, arrange a site visit and prepare a quotation. Our lawful basis is our legitimate interests in responding to people who ask us about work. You can object to this at any time.

To carry out agreed work. If you go ahead, we use the information to plan, deliver and invoice the job. The lawful basis is the contract between us.

To keep proper records. We keep records of work and payments where tax and accounting law requires it. The lawful basis is our legal obligation.

To measure the website. Only if you accept in the cookie banner, and the lawful basis is your consent. You can withdraw it whenever you like.

We do not use your information to send marketing emails, and we do not profile you for advertising.

We do not sell your information.

It is seen only by the people who need it to answer your enquiry or deliver your project: our own team, and the trades, subcontractors and suppliers involved in quoting or carrying out the work. Where those people work on your project, they receive only what the job needs.

This website and the enquiry records it creates are hosted on Base44, a website platform that provides our hosting, database and the measurement described above. Our professional advisers, insurer or accountant may see records where needed, and we may share information where the law requires it or to establish or defend a legal claim.

Enquiries are stored in our website database, which is held by Base44 on our behalf, and in our own email and records. Some of these providers may process information outside the UK. Where that happens we rely on the safeguards those providers put in place for international transfers. [Confirm the provider's hosting region and transfer safeguards before publication.]

Enquiries that do not become work. We keep them while we are dealing with your enquiry and for up to [retention period to be confirmed, for example 24 months] afterwards, then delete them.

Records of work we carry out. We keep quotations, contracts, invoices and related correspondence for as long as tax and accounting law requires, which is normally six years after the end of the relevant financial year, and for as long as needed to deal with any defect or warranty claim.

Measurement data. Kept in aggregate by our platform provider for as long as it is useful to understand site usage, and not linked to your enquiry.

Access to enquiries is limited to the people in our business who need it and is protected by account logins. We keep our systems and passwords up to date and share information only with the trades and suppliers involved in your job. No website can promise complete security, but we take the risk seriously and act quickly if anything goes wrong.

If a breach ever put your rights at risk, we would tell you and the Information Commissioner's Office as the law requires.

You can ask us to:

• show you the information we hold about you and give you a copy;
• correct anything that is wrong or incomplete;
• delete information we no longer need;
• stop or limit how we use it, including objecting to our legitimate interests;
• move information you gave us to another provider; and
• withdraw consent for measurement, using the cookie banner or the settings link.

To make a request, call us on 01728 726634 or write to us at the address above. We may ask for proof of identity before we act, and we will answer within one month. There is normally no charge.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk/make-a-complaint or on 0303 123 1113. Our data protection fee reference is [ICO registration number to be confirmed].

If what we do with information changes, we will update this page and change the date at the top. This policy does not limit your legal rights.